{"id":69,"date":"2026-08-19T16:45:18","date_gmt":"2026-08-19T15:45:18","guid":{"rendered":"https:\/\/home.grahammoore.net\/?page_id=69"},"modified":"2026-08-20T12:02:46","modified_gmt":"2026-08-20T11:02:46","slug":"optimisation-and-reporting","status":"publish","type":"page","link":"https:\/\/home.grahammoore.net\/?page_id=69","title":{"rendered":"Optimisation and Reporting"},"content":{"rendered":"

Optimisation and Reporting<\/b><\/h1>\n
CCaaS solutions and Voice AI Agents are not a set-and-forget technologies. Real call behaviour shifts over time. Client businesses change. What worked at go-live needs to be monitored, measured and adjusted as the deployment matures. Support to Win offer a monthly reporting and review service that turns performance data into action.<\/div>\n

 <\/p>\n\n\n\n
\n
What Optimisation and Reporting covers<\/h5>\n
    \n
  • Monthly performance report covering call volumes handled by the agent, resolution rates, escalation rates and call type breakdown<\/li>\n
  • Escalation pattern analysis — identifying where and why calls are leaving the agent and what that tells us about agent configuration or client expectations<\/li>\n
  • Resolution rate tracking — measuring how effectively the agent is handling the call types it was built for, and flagging where performance is declining<\/li>\n
  • Monthly review call — STW and the partner or client discuss the report, agree any configuration changes needed and document actions<\/li>\n
  • Moves, Adds and Changes — changes arising from the review are scoped, agreed and implemented by STW within the monthly engagement<\/li>\n
  • Prompt and routing optimisation — where data shows the agent is underperforming, STW makes targeted adjustments to improve performance month on month<\/li>\n<\/ul>\n<\/td>\n
<\/td>\n\n
What this means for your business<\/h5>\n

Partners stay informed without doing the work<\/strong>
\nThe monthly report and review call means channel partners can have an intelligent conversation with their client about agent performance without needing to interpret raw data themselves. STW does the analysis. The partner owns the conversation.<\/p>\n

Agents improve month on month<\/strong>
\nPerformance data is only useful if someone acts on it. STW does not just send a report — the monthly review call translates data into decisions, and agreed changes are implemented within the same engagement cycle.<\/p>\n

Recurring revenue with no additional sales effort<\/strong>
\nEvery agent under Optimisation and Reporting generates monthly recurring revenue. For vendors and distributors, every well-performing agent in the partner network means a more confident renewal conversation.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Optimisation and Reporting CCaaS solutions and Voice AI Agents are not a set-and-forget technologies. Real call behaviour shifts over time. Client businesses change. What worked at go-live needs to be monitored, measured and adjusted as the deployment matures. Support to Win offer a monthly reporting and review service that turns performance data into action.  … <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":49,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-69","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/home.grahammoore.net\/index.php?rest_route=\/wp\/v2\/pages\/69","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/home.grahammoore.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/home.grahammoore.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/home.grahammoore.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/home.grahammoore.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=69"}],"version-history":[{"count":3,"href":"https:\/\/home.grahammoore.net\/index.php?rest_route=\/wp\/v2\/pages\/69\/revisions"}],"predecessor-version":[{"id":178,"href":"https:\/\/home.grahammoore.net\/index.php?rest_route=\/wp\/v2\/pages\/69\/revisions\/178"}],"up":[{"embeddable":true,"href":"https:\/\/home.grahammoore.net\/index.php?rest_route=\/wp\/v2\/pages\/49"}],"wp:attachment":[{"href":"https:\/\/home.grahammoore.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=69"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}